Refund Policy

Customers may ask to return new goods with a defect and may also return qualifying non-defective goods. We also accept requests to exchange an item. A product returned without a defect must be unused and in the same original condition in which it was supplied.

Open the request within the delivery window

Write to stinoooovalentino@gmail.com within 30 calendar days after the delivery date. Provide the order number, the email used at checkout and the reason. Evidence such as photos or video is useful for damage, defects, incorrect contents, missing components or a material discrepancy from the listing; keep the parcel materials and included parts during review. Mandatory legal remedies remain unaffected.

Approval comes before mailing

Do not send a return until our team approves it and confirms the precise return location and instructions. Our correspondence address must not be assumed to receive returns. A free prepaid return label is supplied inside the package. Once approved, use that label for the eligible mailed return at no return-label or corresponding postage cost. If the label is absent or has been misplaced, contact us for assistance. No restocking charge applies.

Exchange availability and repayment

Exchange fulfillment depends on approval and inventory at the time of review. We process and initiate an approved refund to the payment method originally used within 10 calendar days. Additional bank, issuer or payment-service processing can delay when the credit appears.